Welcome to UrbanDukaan! We strive to ensure that your shopping experience is smooth and seamless. Below are the details of our shipping and handling policy for orders within India.
- Order Processing Time
- Orders are typically processed within 1-2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Shipping Charges
- Shipping charges will be applied as per Standard Shipping Charges based on your location and order weight.
- The exact shipping cost will be calculated at checkout. We strive to ensure timely and secure delivery of your orders. Thank you for shopping with us!
- Delivery Time
- Standard shipping: 7- 10 business days.
- Delivery timelines may vary based on your location, especially for remote areas.
- Shipping Locations
- We currently ship to all major cities and towns across India. Delivery to certain pin codes may be restricted due to logistical limitations.
- Order Tracking
- Once your order is shipped, you’ll receive an email with the tracking number.
- Use the Track Your Order on our website to monitor your shipment status in real-time.
- Handling & Packaging
- We take utmost care to ensure your items are securely packed to avoid damage during transit.
- In case of any visible damage upon delivery, please refuse the package and inform us immediately.
- Delays in Delivery
- While we strive to meet delivery timelines, delays may occur due to factors beyond our control (e.g., weather, strikes, or logistical issues).
- In case of delays, our team will keep you updated.
- Unsuccessful Deliveries
- If delivery is unsuccessful due to incorrect address or unavailability, our courier partner will attempt redelivery.
- If still undelivered, the order will be returned to us. You may need to pay an additional shipping fee for re-dispatch.
- Contact Us
If you have any questions or concerns regarding shipping, feel free to reach out:
📧 Email: support@urbandukaan.com
WhatsApp : +91-8920007017
We appreciate your trust in UrbanDukaan and promise to deliver your products safely and promptly! 😊