Frequently Asked Questions (FAQs)
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What is UrbanDukaan?
UrbanDukaan is an online store offering unique, affordable, and high-quality products across various categories like home essentials, lifestyle, and gifting. - How do I place an order?
- Browse our collections and add items to your cart.
- Proceed to checkout, fill in your shipping details, and make the payment.
- You’ll receive a confirmation email once your order is successfully placed.
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What payment methods do you accept?
We accept all major payment methods, including:
- Credit/Debit Cards (Visa, Mastercard, RuPay)
- UPI
- Net Banking
- Wallets like Paytm, Google Pay, and PhonePe
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Do you offer Cash on Delivery (COD)?
Yes, COD is available for selected pin codes. -
How long does shipping take?
Orders are typically delivered within 5-7 business days. Delivery timelines may vary depending on your location. For more details, please visit our Shipping & Handling Policy Page. -
How do I track my order?
You can track your order by clicking on the tracking link sent to you.
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What is your return policy?
We offer a hassle-free return policy for eligible items within 7 days of delivery. Items must be unused and in their original packaging. Please check our Returns & Refunds page for more details. - How do I initiate a return or exchange?
- Email us at support@urbandukaan.com with your order details and reason for return.
- Our team will guide you through the process.
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What should I do if I receive a damaged product?
If you receive a damaged or defective product, please email us at support@urbandukaan.com with photos of the item and your order number within 48 hours of delivery. -
Do you ship internationally?
Currently, we ship only within India. Stay tuned for updates on international shipping! -
How can I contact customer support?
You can reach us via email at support@urbandukaan.com, WhatsApp us at +91-8920007017, or use the live chat feature on our website.
Still have questions? Contact us, and we’ll be happy to assist! 😊